> For the complete documentation index, see [llms.txt](https://help.tahua.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tahua.io/knowledge-base/administrator-help-guides/administrator-permissions-and-user-management/setting-up-an-account-in-tahua/how-to-unlock-a-user-after-too-many-password-attempts.md).

# How to unlock a user after too many password attempts

In Tahua a user is locked out of their account for an hour if they exceed the limit for too many incorrect password attempts. This article details how to unlock them proactively before that hour elapses.

## Method 1: Unlock as an admin

{% stepper %}
{% step %}

### Locate the user

Click **Registrations** in the top navigation, find the user you wish to unlock, and open their profile page. For an Individual or an Assessor, click **View**. For a user in an organisation or Verifier registration, click their name.
{% endstep %}

{% step %}

### Unlock the account

If the user is locked, a **User Account Locked** panel appears on the right of their profile page. Click **Unlock User** to unlock the user and allow them to try logging in again.
{% endstep %}
{% endstepper %}

## Method 2: Using forgot password function as an applicant

If the user wants to unlock their account themselves they can use the forgot password function from your Tahua home page. Once they click the link to reset their password from the email inbox and reset their password they will be unlocked and able to log in again.