Profile Management for Administrators

This article is for Administrators who wish to edit their profile.

Learn how to update your details, dashboard preferences, email preferences and access permissions below. If you hold more than one role, see Switching Between Admin and Assessor Mode instead.

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Update Profile

1

Sign in

Sign in to your account using your email and password.

2

Open your profile

Click on your name at the very top right of the page (the initials next to it), then click My Profile.

3

Update details and save

Update your details, including dashboard preferences, email preferences and access permissions, then click Save Changes.

Dashboard Preferences

Email Preferences

Access Permissions

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Changing the Email Address You Sign In With

Your email address is also your sign-in username, so changing it changes how you log in as well as where your emails go.

For your security, the change does not take effect straight away — you have to confirm it from the new address first.

1

Open your profile and edit the address

Click your initials at the top right of the page, click My Profile, and update the Email address field.

2

Save Changes

Click Save Changes. Your new address now shows underneath the field in orange, labelled Pending email change.

3

Confirm from your new inbox

Check the inbox of the new address and click the confirmation link in the email we send you.

Only once you have clicked that link does the change take effect.

Until you click that confirmation link, nothing has changed.

You still sign in with your old email address, and your emails still go to your old inbox. If you can't sign in with your new address, this is almost always why.

If the confirmation email doesn't arrive

Check the junk or spam folder of the new address first — it's sent there, not to your old one.

If it still hasn't arrived, go back to My Profile and click Resend confirmation email, next to the pending address. Check the address for typos while you're there: if you mistyped it, simply correct it and click Save Changes again.

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Spotting a Pending Email Change for Someone Else

When another user changes their email address, you can see that it hasn't been confirmed yet — useful when someone tells you they can't sign in.

Go to the Users list. Where a change is pending, the user's row shows their current address, with the new one beneath it in orange marked Unconfirmed. Hovering the question mark shows: "This e-mail address change is pending confirmation. Instructions have been sent to the user via e-mail."

If that's what you're seeing, the user is still signing in with the address shown in black. Ask them to check the inbox of the new address — including junk mail — and click the confirmation link, or to use Resend confirmation email on their own profile.