> For the complete documentation index, see [llms.txt](https://help.tahua.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tahua.io/knowledge-base/administrator-help-guides/administrator-permissions-and-user-management/setting-up-an-account-in-tahua/troubleshooting-applicant-invites.md).

# Troubleshooting Applicant Invites

Understand the various options available if one of your applicants does not receive their invitation email.

{% stepper %}
{% step %}

### Resend Invitation Email

Navigate to the user you are troubleshooting via Registrations > Applicants in the top navigation.

Open the user's profile page once you have found them (click "View" for an Individual, or click the user's name for a user in an organisation), and then click on "Resend Invitation Email" in the **User Actions** panel on the right.

If your user still does not receive the email then try the next option.
{% endstep %}

{% step %}

### Provide the invitation link directly

Navigate to the user you are troubleshooting via Registrations > Applicants in the top navigation.

Open the user's profile page once you have found them, and then click on "Generate Invitation Link" in the **User Actions** panel on the right.

This will generate an invitation link and present it on the profile page. You can copy this link and provide it directly to your user so they can complete the invitation process.
{% endstep %}
{% endstepper %}