# Add conversation access for Verifier users ## Problem Verifiers had no way to communicate directly with applicants or admins about applications and contracts within the system. Any discussion during the verification process had to happen through external channels such as email. ## How it works Verifiers can now view and participate in conversations on applications and contracts they are assigned to, bringing them into the same messaging workflow that admins and applicants already use. ### Applications A "View Conversation" button appears in the sticky navigation panel on the application detail page. Clicking it opens a modal showing the full message history, with the ability to send new messages and attach files. The button only appears when conversations are enabled for the organisation and the application is in a conversation-enabled state. ### Contracts A chat icon with an unread indicator appears on both the contract index list and the contract detail page. Clicking it opens the same conversation modal. ### Notifications When a verifier sends a message, the applicant receives a task notification and an email. Admins also receive notifications in the same way they do for registered provider messages. ### Access control Verifiers can only access conversations for applications where they are the assigned verifier, and for contracts attached to those applications. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.tahua.io/product-news/2026/april/add-conversation-access-for-verifier-users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.