Troubleshooting Applicant Invites
Understand the various options available if one of your applicants does not receive their invitation email.
Resend Invitation Email
Navigate to the user you are troubleshooting via Users > Applicants in the top navigation.
Click on "View" on the relevant user once you have found them and then click on "Resend Invitation Email" from the right-hand menu.
If your user still does not receive the email then try the next option.
Provide the invitation link directly
Navigate to the user you are troubleshooting via Users > Applicants in the top navigation.
Click on "View" on the relevant user once you have found them and then click on "Generate Invitation Link" from the right-hand menu.
This will generate an invitation link and present it on the user page. You can copy this link and provide it directly to your user so they can complete the invitation process.
Related articles
Applicant Milestones
Sign in to Tahua
How to create an application on behalf of an applicant
How to transfer applicant records
Invite a New Applicant
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