How to unlock a user after too many password attempts

In Tahua a user is locked out of their account for an hour if they exceed the limit for too many incorrect password attempts. This article details how to unlock them proactively before that hour elapses.

Method 1: Unlock as an admin

1

Locate the user

Navigate to the Applicant page under Users > Applicants and find the user you wish to unlock. Click View.

If you are wanting to unlock an Admin or Assessor, navigate to the user under Users > Admins or Users > Assessors respectively.

2

Unlock the account

Within the right-hand menu, if the user is locked there will be an "Unlock Account" button. Click this to unlock the user and allow them to try logging in again.

(https://help.tahua.io/hubfs/image-png-Sep-13-2023-03-55-56-1882-AM.png)

Method 2: Using forgot password function as an applicant

If the user wants to unlock their account themselves they can use the forgot password function from your Tahua home page. Once they click the link to reset their password from the email inbox and reset their password they will be unlocked and able to log in again.

Related articles

• Invite a user to an existing organisation

• Create Milestone Batch

• Assessment Sharing

• Sign in to Tahua

• User Multi-Role - Overview