> For the complete documentation index, see [llms.txt](https://help.tahua.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.tahua.io/knowledge-base/administrator-help-guides/decisions/decision-letter-templates.md).

# Decision Letter Templates

When creating a Decision to accept or decline applications, you can either select an existing letter template or create a new one from scratch. The steps below demonstrate creating a Letter of Decline — Letter of Offer templates follow the same process.

> **Note:** You can also access and manage Decision Letter templates directly via **Settings > Templates > Decision Letters**.

**Step 1 — Create a new template**

1. Click **New Letter Template**.
2. Enter a template name and click **Create Template**.

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![](/files/592dfc4a25037ee22b077f18c90d522796739c7c)\
![](/files/40d04a757cce0fdac559830e088d0fa31bcd99cc)

**Step 2 — Select an admin and open the editor**

1. Select an **Admin**. Their uploaded signature, full name, and title will automatically appear at the bottom of the letter.
2. Click **Edit Letter Template** to open the template editor.

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![](/files/240c36320d6ed9048cf907c4051cc4600685261d)

**Step 3 — Build your letter template**

Use the following tools to build your template:

* **Insert Paragraph** — adds your first paragraph block. Additional paragraphs can be inserted above or below existing ones.
* **Paragraph dropdown** — manage page breaks and headings within your letter.
* **Insert Personalisation** — insert dynamic variables that pull in applicant-specific information (such as their name or application details). See the screenshots below for guidance on using this feature.
* **Preview** — see how the letter will look when sent. It's a good idea to preview regularly as you build.

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![](/files/1345ac95f0aee781176ee9cfd6240387dfa582e4)![](/files/3346bc0e4d0372cb6c640091ec33f9662eda5b3a)\
![](/files/fa78880abc4973a847080e0bb75d94896538489c)\
![](/files/b285ae1bf3c61333dbb9e8073849350536ff0282)![](/files/9e456087a0bdaba32401c813105f6ee51c4310df)

**Step 4 — Save or revert**

Once you're happy with your template:

* Click **Save as New Template** to save it for future use, or
* Click **Revert Edits** to undo your changes and return to the last saved version.\
  ![](/files/79d250525907c6f2c5003e3bc37f7d16195b8f12)\
  ![](/files/fd33e312664025adae8d8a22fd5e56d364b4ea80)